Finishing Touches(NW)LTD

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Reviews about Finishing Touches(NW)LTD

• Laura Powell

  19.10.2018
  ★ ☆ ☆ ☆ ☆
  Zero customer service. Expensive Duravit toilet I bought from here 8 years ago broken several times. Wendy thinks that's ok, I've had good use out of it. I disagree but we'll let that pass. No one deals with Duravit except here. And ebay. Should have just gone there in the first place. Now I know why. Latest issue is a simple toilet seat, broken. Simple replacement? No. Only this stupid make will fit this pathetic excuse for a toilet. It's £113 just for a seat. Shocking price, but should be a good service, the price certainly doesn't refer to the product..Must be paying over the odds for something? Wendy told me this would take one week and took a deposit. Booked a plumber a week later. Didn't arrive. Had no call to say it wouldn't arrive. Cancelled plumber. Told it would now arrive within 2 to 3 weeks of original order date. Ok. Inconvenient but only another 10 days max. No seat. It will just be another week...... We'll call you. Groundhog day begins. Etc, etc, etc,etc. It's now 8 weeks later. Phoned the shop twice today, as they will never call you. I'm busy with a customer, I'll call you right back. 3 hours later no call. I called again. Oh, I've been busy with a customer all day ( not this customer you haven't) I'll phone the warehouse and call you right back straight away. Then Wendy shut the shop and went home. This madness must end. If this seat was mandatory, free, and arrived by unicorn tomorrow I would no longer want it. Full of lies, deciet, and honestly not worth dealing with in any way, shape or form.
  Update: after once again having nil promised callbacks and another promised delivery date more than two weeks into the future, which Im now more than certain will end in as much disappointment as all the previous promised delivery dates I cancelled this 7 week old order. I ordered a similar different make seat from eBay upon cancelling this, late Wednesday morning and it arrived late Friday afternoon. Fits like a glove and was not only delivered at normal 21st century speeds right to my door it only cost £12.95 with free delivery instead of the £113 mythical seat made out of golden unicorn breath, so special and rare it will never arrive. Any seat of this dimension will fit. Totally opposite the info this shop gives which is that you can only buy from their "emporers new clothes" type suppliers and only through them. It's just not true. Do not condone this terrible level of service and inflated pricing by giving this company your time, trust and money. That's my advice

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